Every once in a while, someone comes up with an idea that just blows my socks off. Tele-Aide is one of those ideas. The founder, Greg Firely contacted me via email about doing a quick write up on his business and I glanced over it and the other 10 I received that day without very much attention.
After catching up with Greg on the phone and talking about his product, I am really excited about it and how much help it will provide the community. It is truly unique and offers families peace of mind for their loved ones as well as themselves. Read on...
Tele-Aide was a concept born out of experience and resulting in a necessity for families to really keep an eye on their loved ones. Almost everyone has someone close to them who may be older, sick, and/or lives alone. Some may even be far enough away where daily visits are impossible, and let's face it, in today's world, daily calls are even a stretch. Families find themselves with a need for checking up on their loved ones who may need daily contact to be sure that they are safe and well.
Tele-Aide answers that need. For a relatively small fee, Tele-Aide will contact your loved ones on a daily basis making sure they are well, have taken their medicine, if they are in need of any help, or if they are generally in good shape. Tele-Aide also provides reports to the relatives on any and all activity with calls that were made, what type of activity took place during those calls, and emergency calls to family if anything should be urgent.
Once they get a client, they start a profile on the patient. That profile includes things like the nearest emergency room, first responders, etc. so that if anything is to happen, or if the patient is in need of immediate help, they can respond with the fastest course of action. It also includes a health assessment from an RN for the patient to ensure that calls will include important information.
Tele-aide is an outbound service only. Meaning, they will make the contact to the patient on a daily basis with procedures in place, usually defined with the help of the family, specific to that patient. The patient doesn't have to check in at all. All calls are made directly from Tele-Aide. If there is no response on the first call, they may wait 20 minutes to make a second attempt. If no answer they may wait another 20 and then put into action a call for help by local authorities and contact family.
Calls will be made based off of family needs. Perhaps the patient may be out a specific time during doctor visits, or a bridge league. All calls will be made to ensure the highest level of safety is reached as it pertains to each individual patient.
With families moving farther and farther away, this service is invaluable and may even pay for itself. Cheaper than the gas someone might spend making multiple visits a month, you get the peace of mind of knowing your family member is being contacted every day to ensure their safety.
I've never heard of a service like this and believe it to be the first of its kind, although I haven't researched enough to verify it. A company like this, especially being a local company, is invaluable to the community. It has the potential to provide numerous jobs and be a real asset to the community, keeping its residents safe and their families comfortable knowing that there is someone there to keep an eye on them.